Terms & Conditions

Dear Customers,

Welcome to LocalBox.in These Terms and Conditions govern your use of LocalBox Online Services and the services provided by it. Localbox.in provides its services subject to the following terms, conditions, and provisions. By accessing, viewing, or using this website www.localbox.in, and the websites as mentioned in the Terms Of Use as below. You indicate that you understand these Terms and Conditions and accept them as the legal equivalent of a signed, written contract, binding you to these Terms and Conditions. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of LocalBox Online Services. LocalBox.in reserves the right to amend/modify these Terms and Conditions at any time. Your participation as a customer in this service will constitute acceptance of this agreement.

Order of acceptance

When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Your receipt (email/SMS/push notification) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient’s name and shipping address. You agree that, if LocalBox.in cancels all or a part of your order, your sole and exclusive remedy is either that: LocalBox.in will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or  LocalBox.in will not charge your credit/debit card or bank account for the cancelled portion of the order. For your convenience, LocalBox.in accepts Visa, Master Card, Diners Club, Maestro, American Express, Debit Card, Digital wallets, COD. Notwithstanding anything contained herein, any and all payments made by above mentioned options, either through payment gateway on the LocalBox.in website, are subject to specific terms and conditions of such third party payment gateways.

Order/Delivery Confirmation E-mail and SMS

Shortly after you place an order, you will receive an Order Confirmation e-mail and SMS which will include all the details of your order, including the order number which will be required in the event you need to contact LocalBox.in. In case you have not received an Order Confirmation e-mail and SMS, please call on +91 9967211113 (08:30 hours 23:30 hours, 7 days a week) or write to us at support@LocalBox.in You will also receive a Delivery Confirmation e-mail and SMS when your order has been delivered.

Products & Pricing

While LocalBox.in strives to provide accurate product and pricing information, an incorrect price or with incorrect information due to typographical error may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, LocalBox,in shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched, If you have already been charged for the order and Localbox.in cancels your order, we will refund the amount. All products listed on the website, their descriptions, and their prices are subject to change from time to time. Purchase of a product on the website is subject to availability of stock. LocalBox.in reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice. The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only approximate. We try our best to match the actual delivery with the pictures shown. However, there might be slight deviations in the final product based on quality of flowers, variation in colors etc across different cities. All Pictures of cakes and other gifts are also indicative. There might be slight variation in design of the cake from city to city. It is not possible to deliver the exact same product as shown on the website in case of sweets since they are bought from sweets shops in the local area only. However, LocalBox.in will strive to deliver the best quality products as available. In case of branded items, manufactured by other companies, there is a possibility that the item might be unavailable or discontinued by the manufacturer. In the above scenario, LocalBox.in will try to replace the original product with another product of similar design and quality. Customer approval will be sort over email or phone. However, in case the customer does not respond within 12 hours to our email, it shall be assumed that the customer has given his/her consent to the change in product.

Modification or Cancellation Policy

Tatkal & Same day orders are processed immediately, and usually cannot be modified/cancelled. However, in case you want to modify/cancel an order, you can reach us on +91 9967211113 (08:30 hours 23:30 hours, 7 days a week) or write us on support@localbox.in at-least 24 hours before the time of delivery. If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order. In other cases of order modification/cancellation, please give at least 24 hours? notice.

Substitution & Exchange Policy

Since flower arrangements are hand-made, there may be a slight variation from the picture shown. Occasionally, substitution of flowers is necessary due to temporary and/or regional unavailability issues. Every cake we offer is handcrafted and since each chef has his/her own way of baking and designing a cake, there might be slight variation in the product in terms of design and shape. Occasionally, substitution of flavours/designs is necessary due to temporary and/or regional unavailability issues. In such a cases, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute items of equal or higher value. During festivals, in an event that a gift item that you have ordered is out of stock, we will mail you an option of an alternate product. If we do not hear back from you within 24 hours, we will proceed with sending you the alternate item since we know that you are sending it to your loved one(s) on a special occasion and we would not want anything to dampen the spirit of the occasion. It will not be possible for us to accept any request for product exchanges.

Refund & Duplicate order Policy

No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at support@localbox.in or call us at +91 9967211113 (08:30 hours 23:30 hours, 7 days a week)
  • in is not responsible and does not guarantee refund for cases where:
  • Flowers, plants, fruits, sweets, gift products and preserved items are delivered to incorrect address provided by the sender.
  • Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
  • Product quality problems caused by improper handling of the product.
A full refund for cancellations is allowed if made 24 hours or more prior to the scheduled delivery. date. In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full. Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by LocalBox.in, refund takes 5-7 business days to reflect in your account. Offline refund is credited once the customer shares the bank details post which it takes 5-7 working days. If you have placed two or more identical orders by mistake, please let us know about it. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered. If we find that the same order has been made twice, we will try to contact the customer to confirm the order. If the customer is not contactable, we will take the decision on your behalf and that will be final.

Damaged/Defective Products

If any product received by you is damaged/defective, you can let us know the same. You can call us at +91 9967211113 (08:30 hours 22:30 hours, 7 days a week) or send us an e-mail with the photographs of the same at support@localbox.in, within 48 hours of receiving the product. We will either deliver to you the new product or refund the amount to you. Subject to the Terms and Conditions, once refund is initiated by LocalBox.in, it takes 5-7 business days for the refund amount to reflect in your account.

Privacy Policy

Our privacy policy is subject to periodic change without notice. Hence, we request our viewers to review our privacy policy regularly.

Regarding customer personal information 

While placing the order, you agree to provide us personal information like Name, address, email ID etc. LocalBox.in will safely store this information and it will be used only for the purpose you have provided it for. It will not be shared with any other 3rd party for any commercial activity whatsoever.

How do we ensure customer information stays secure?

All orders are placed through a secure server using secure server software (SSL) which encrypts all information you share. This makes it safe for transmit across the global internet network. No unauthorized access to our servers is allowed. In case of any clarifications and disputes, the name and contact details are provided below: Mrs. Shilpa Zade Contact No.: +91 9967211113 Email Id: support@localbox.in


Dear Customer Your order is valuable to us. We would like you to understand and appreciate how much we care for your orders. Please go through the disclaimers and stay informed.

General Disclaimer

LocalBox.in retains the right to refuse any order unconditionally. All claims are subject to the jurisdiction of Court at Nagpur, Maharashtra, only. If LocalBox.in is unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.
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